Carrier

 

All domestic orders are shipped via FedEx. Upon completion of your order, you will receive an order confirmation email that will note FedEx as the carrier used for your products.

 

We ship to both United States and international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client.

 

We do not ship to P.O. Boxes.

 

We offer local pickup for a small handling fee. If you need local pickup, you will need to call us prior to placing your order, since we do not have this as a checkout option.

 

Shipping Policy

 

Display Rabbit will not be held liable for any delays in the shipping of products. The lead or delivery times indicated on this website are only estimates. These estimates should not be misconstrued as actual amounts of time for production.  Display Rabbit will also not be held liable for any third-party carrier delaying in the delivery of products. All claims must be processed directly with the third-party carrier. Display Rabbit will honor its return policy for products that are not received in a customer's expected time frame if the shipment was not shipped out on the day specified when the order was placed or when artwork was approved.

 

If the order was shipped out on the day specified, no refund will be given. Display Rabbit will upgrade the shipping at no cost if the fault lies with Display Rabbit. There will be no refund of shipping costs if a third-party shipping company is responsible for a shipment not arriving to the destination on the specified date. A claim can be opened with the third-party on your behalf and a refund of any kind must be issued by the third-party shipping partner and not by Display Rabbit.

 

Please review our “Return Policy” page to make sure your order can be returned.

 

Damage due to losses in shipment, vandalism, theft, fire, or natural disasters may be covered by your insurance and/or common carrier. Please check these resources prior to calling. In most incidences, you will need to file a claim with the carrier should it be damaged during transit. Display Rabbit is not responsible for filing this claim. Once the claim is paid to you, you will then need to reorder the product from Display Rabbit.

 

All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the responsibility of the client. In the event that these fees are charged to Display Rabbit, these fees will be paid on behalf of the client and in turn will be billed to the client. The credit card that was used to place the order will be charged for these additional fees.

 

Delivery Times

 

We extend a full range of shipping methods to meet your budget and your deadlines.

 

Shipping speeds are estimates for addresses throughout the contiguous US. Delivery time will depend upon a combination of factors including the time the order was placed, the shipping method specified and the destination of the order.

 

** Business days include Monday-Friday, excluding holidays.

 

Shipping Rates

 

Upon checkout, you will be prompted to enter your Zip Code to calculate the shipping cost for your entire order. The cost for shipping is determined by the following:

 

  1. The destination of your order

  2. The total weight

  3. Your specified shipping method

 

Please take into account that expedited shipping options will have higher costs than Standard Ground shipping. Once a shipment has left our facility, Display Rabbit. will not be liable for rerouting a shipment to any address other than the one provided at time of shipment. Display Rabbit will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.

 

Order Tracking

 

As soon as your order is processed and shipped, we will send you a Shipment Notification email. This Shipment Notification email will include a list of the products in the shipment, the shipment destination, your specified shipping method and your tracking number.

 

Please note that it may take up to 24 hours before your tracking information is available from FedEx. You can also retrieve your order status by logging into your account.

 

Return Policy

 

All return/refund requests for products from Display Rabbit  must be made within three (3) days of the receipt date, for a full refund (minus any shipping & handling cost) with the exception of the products listed below in the Product Exceptions to Return Policy. All items must arrive at our warehouse within ten (10) days of the return request, no exceptions. All returned merchandise must be returned unused and in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package.

 

In order to return or exchange (under the Warranty guidelines described below) all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA). You must email Info@DisplayRabbit.com to obtain an RMA number from an Display Rabbit representative.

 

All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded.

 

At our discretion, we may levee a restocking fee up to 25% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

 

Display Rabbit is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Display Rabbit cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.

 

Product Exceptions to Return Policy

 

Customized product orders do not apply to the Return Policy stated above. Customized items include, but are not limited to: any already printed graphics, customizable color panels, flooring or special order items. Customized items will not be able to be returned. If there is any question as to whether the product can be returned or not, please call 1-818-599-4935, and ask a Display Rabbit representative.

 

Graphics and Customized Products

 

All “final approved” and already printed graphics will not qualify for a refund.

 

Display Rabbit is NOT responsible for any and all spelling and or grammatical errors within the artwork approved for print. Any cost associated with reprint of the media is the responsibility of the client.

 

All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise.

 

All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to Info@DisplayRabbit.com. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.

 

All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing and/or wrinkling may occur and Display Rabbit accepts no responsibility for any such damage to graphics. If you need help with proper graphic care instructions, please contact an Display Rabbit representative at 1-818-588-4935

 

All graphics purchased from Display Rabbit are considered final sales.

 

There is no warranty or refund period for graphics purchases. Please follow the Return Policy stated above for any return questions.

 

Return Process

 

Orders from Display Rabbit may be returned within (3) three days of receipt for a refund, but only according to our return policy guidelines stated above. Requests after this date will not be honored.

 

Please review the guidelines described in our Return Policy above. In order to return or exchange all or part of your order, please use the following steps as a guide:

 

  1. Log in to your DisplayRabbit.com account.

  2. If still within the first (3) days of receipt, then call or email us with your request for the return.

  3. You will be contacted by a representative from our Customer Service team regarding the details of your return request.

  4. If your merchandise is eligible for return, we will issue you an RMA number, which must be printed on the outside of the package containing the returned goods.

  5. Ship the returned goods to our facility using your preferred carrier. We recommend using a carrier that provides tracking or insurance to ensure delivery.

  6. Once we receive and inspect your returned goods, we will issue your refund accordingly.